19.12.08

Daddy cool

It's one of those day i helped my dad to look after his shop. To spend time more wisely, i brought along the past years papers and started doing. I had my lil sis sitting next to me playing with her beloved sudoku while me myself was busy punching into my calculator.

The jobs of helping include serving customers, asking them if they are looking for a particular item, running the bulb/fluorescent tube test before selling, checking to see if the supplier is bringing the correct item ordered, handling customers service calls, receiving TV sets to be repaired, and of course taking down customers contact numbers. (i'm just a part-time helper)

Oops nearly forget to mention, my dad has been a TV repairer(technician) since 1974, by now he has full of experience. He understands electronics components very well, he's superb in troubleshooting and repairing TV, he has high expertise in resurrecting TV from death. For those who came before, they should probably know how the TVs ranging from big to small queueing like patients for diagnosis and treatment. Dad repairs other types of electrical equipment as well, like audio equipment, iron, rice cooker, monitor......etc. He hires only one staff--- my mom (100% loyal + trustworthy! :D )

the sick and healed TVs

Statement as we know, men are scared of their loss of freedom. They need companionship and friendship with other man. Dad practices common habit like the other men do- yum cha. He meets his friends regularly to discuss tv problems and solutions (most of the time his friends call him for answer when they face problems in TV repair :P) He has schematics diagram in a stack. I flipped through it the other day, n i found that it was all greek to me, electronic engineering is just not my cup of tea.


one of the schematics diagram @.@

Dad is a teacher by both word and example. Along these 18 well-living-years, I only have to look at him to understand the true meaning of perseverance. He doesn't stop when the situation gets tough; he constantly struggles to keep on with his mission. Definitely, we, human battle from the day we are born and fight to survive. From a newborn helpless babe to a grown, independent person. This is all about the will to persevere in the faces of odds :)

Have you ever thought of how would it be like to have your parent(s) as a technician? When your TV suddenly shows fine line and the image comes and goes, help is 24/7 ready; When your mobile phone/mp4/earphone/wall fan/watch/table lamp/DVD player faces problem, you can get it fixed within 24 hours for free. So next day when your TV turns off by itself, bring it here, i'll ask dad to offer a 'friendly-discount' :D

Talking about customers. Some are nice but some are just horrible and need slapping. Let's take this scenario, assuming that a customer sent his TV here and claimed that he wanted it back fast. To make no disappointment, dad worked overnight to 'heal' the TV. The next morning...

Dad:"Hello Mr XXX, ur TV is ok already, u can come take it back anytime."

Customer:"Oh so fast?! ok ok i'll be there this evening."

The customer didn't show up that evening, mom called him again...

Customer:"oh yaya ok i'll be there tomorrow afternoon."

The days turned into weeks and the weeks into months. Still the customer didn't turn up. Then one day....

Customer:"Ello Mr Lee.... i've bought a new one and u can just sell my TV..."

wad the =.= eh uncle, if you dun wan ur TV already tell la, y kept on making empty promises. Look at the moral standard, this city is really going to the dogs. And i'm angry with these type of customer.

There was once dad n mom were away, an aunty came and bought 2 40W philips superlux bulb. After testing the bulbs....

Me:"ok aunty ur total comes to 4.60 ringgit"

Aunty:"cheaper cannot ar? i know ur mom very well one...."

Me:"aunty u're buying 2, not 20, u still want to screw ur price down ar?!" (lol of course i din say that)

- tried to squeeze out a smile instead, "sorry aunty i'm not the boss here"

Aunty:"ur dad knows me wan......4.20 la...cannot ar"

-tried to chill like heard nothing.....looked around the shop and display cases while she was searching for her purse.

- continued smiling, took the RM10 note gently (she was still mumbling), handed her 1 rm5 note and 2 20sen sylings.

Me:"Thank you aunty" *yeay yeay she's leaving!

Got la there's many types of customers: stingy, easily impatient, conceited, cannot be depended upon trustworthy, inconsiderate, likes to flatter people, overtalkative(so-called 38), proud and showy.............. and the list goes on. Customer can be a real pain in the neck. Maybe the customer isn't always right, but loyal customers are particularly valuable, in order to keep them, we gotta swallow pride sometimes, remains the impression of likable and 'fun to deal with'. Dad is a strong man with good tolerance, that's why today the daughter has tons of patience *cough cough* (humble chen wei humble) haha

Dad sets up his own shop here since 1986 and most of the people living here choose to have their TV repaired by him because he's professional and knowledgeable :D Always, customers called with their TV problem, dad asked them a few questions on the phone and made a suggestion to try before he went there for a service call. Guess what? The suggestion worked and the problem solved most of the time. He informed customers the issue and gave them the cost of repair upfront. Because of his prompt and pleased service, dad is quite well-known here in our residential area, and inevitable, his children are about being concerned too.

Aunty X:"oh go go hai Ah Lee ge yii lui..." (canto)
(Translation: oh that's Mr Lee's 2nd daughter)

Aunty Y:"oo dai go lui lo......bla bla bla..........."
(u know wad i mean)

Well the feeling of being watched is like.... 'don't try to misbehave gul, you can get caught anytime'. That's why his children carry on life with the concept 'neighbour-fearing in whatever they do'.

Dad is a loving husband to my mom, and a GREAT father to us, he is just my superhero. If i could pick any guy to be with for the rest of my life, it would have to be outdoor type, intelligent, humorous, caring................................................ make it short, i want someone like my dad!

Thanks dad, for being my mentor and also my dad.

3 comments:

Anonymous said...

haha you're the best daughther in this modern age society^^

Anonymous said...
This comment has been removed by a blog administrator.
chen wei said...

whoops should i feel flattered? Haha